General conditions

Orders, payment and delivery

Your online order will be confirmed by e-mail. Products in stock will be set apart for you. Not-in-stock products will be manufactured. In that case we will e-mail you about the deliverytime. Please take notice of the fact that orders can not be cancelled and that for online orders shipping costs are not included.

Warranty

Rosa Maseda guarantees quality of delivered products.

The warranty period for bags and other products from Rosa Maseda is two months from the date of purchase. Warranty covers any defects in material or workmanship under normal use during the warranty period. A replaced or repaired bag or product assumes the remaining warranty of the original bag or product.

The warranty expires as soon as any modifaction or change has been applied to the bag or product. Issues or damage caused by improper use or negligence are not covered or compensated.

Leather is a natural product. Little bumps or irregularities, little differences in color or quality, discoloration of leather or suede are normal. These natural characteristics are not under warranty; bags and products can not be returned for these reasons.

Returning products

If you are not satisfied with your order, you should report this within two days by e-mail. Thereafter you must return the goods within seven days. Customers are responsible for returning item(s) at their own expense. Merely products that are unused, undamaged, well repacked in the original box and rightly franked are accepted. Please take notice of the fact that returns received later than seven days after the report by e-mail will not be accepted.

Delivery expiration

Due to circumstances beyond Rosa Masedas control, her duty to deliver will expire. Examples of these circumstances are business breaks or delays during transport.

Privacy

Rosa Maseda will never sell, rent, or share your personal data with any third parties without your express permission.

Copyright

All content on this website, such as text, graphics, logos, button icons and images, is the property of Rosa Maseda and is protected by national and international copyright laws.

Nothing on this website, content nor designs (including ‘look and feel’), may be reproduced or redistributed or copied, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, sold, used to create derivative works, or in any way exploited without our prior express written permission.